W3Rack was founded in 2010 with the purpose of changing the hosting industry and introducing a new set of standards. Our observations of hosting companies around the globe prompted us to study mistakes and begin to design solutions. We observed a saturated industry with some hosting companies offering incredibly low pricing, but sub-standard service and support. On the contrary, we noticed other hosting companies offering great service and support, but charging a premium price. The passion grew for us to improve how a hosting company should operate. We became experts in this industry and learned what it truly costs to provide great hosting services. We took the best of two extremes and formed it into one great company. On that day, W3Rack was born.
W3Rack works hard to to ensure the success and happiness of all of our clients. Our number one mission is customer satisfaction and support. We understand that you have many different providers to choose from when it comes to your web hosting. We want our customer service and support to put us ahead of our competition.
We want to make a personal promise to each and every one of you that we will always treat you as if you were family. We promise that you will always be treated with respect, and that we will always be honest and prompt in all of our responses. If for any reason you feel that our support is ever failing to live up to our promise our CEO invites you to personally email him: [email protected] Please include a brief summary of what has occurred, along with the staff members and ticket numbers involved. You will receive a personal response within 24 hours, and complete resolution within 48 hours, guaranteed.